FAQ and troubleshooting¶
Common issues when using RD Analytics.
Topics¶
| Topic | When to open it |
|---|---|
| Real-time connection disconnected | Yellow bar: live updates disconnected |
| Scan failed and video preview | Scan FAILED, preview blank, or list shows OFFLINE |
| Permission denied and missing menu items | Missing sidebar items, cannot save/run, or license blocks create |
Also check¶
| Symptom | Where to look |
|---|---|
| AI-Model stuck on COMPILING or not in scan settings | AI-Models — wait for ACTIVE; confirm GPU/engine |
| License / FPS budget errors when starting a scan | Licensing — 50fps vs Pro |
| Report classes look wrong or unlabeled | Class groups |
| Need to restart services from the UI | Maintenance |